Contact

TRYJOY accepts inquiries by email. For pre-purchase questions, product and connection support, and corporate or sales partnership inquiries, we review the details and respond in order.

Contact by Email

Purchase Inquiry

Ask about the BlackHole SE launch schedule, sales conditions, and pre-purchase details.

Usage Support

We accept questions about connection, App / Web operation, product specifications, and usage environments.

Business Partnership

We accept inquiries from corporate customers, distributors, agency candidates, and technical partners.

Contact Method

Response
We review inquiries and respond in order.
Address
3F Matsuzaki Bldg, 6-2 Kanda Tomiyama-cho, Chiyoda-ku, Tokyo

Before You Email

To help us respond accurately, please include any relevant details in your message.

  • Inquiry type, such as purchase, usage support, corporate, or sales partnership
  • Product name, purchase status, and expected purchase timing
  • Smartphone / PC, OS, browser, and App usage environment
  • Connection status, error details, and steps already checked

Response Handling

Depending on the inquiry, we may need additional time to respond or may be unable to provide an answer. Inquiries received on weekends, public holidays, or company holidays will be reviewed from the next business day onward.

Personal Information

Information received through inquiries is used for replies, confirmation, and support handling. Please review our handling of personal information for details.

View Personal Information Handling

TRYJOY｜クリプテック株式会社

We develop experiences that combine AI role systems, Web Apps, and smart interactive hardware.

Common Inquiries

For basic connection checks, please also review the Link Guide.

Can I ask about launch timing or how to purchase?

We accept questions by email about launch timing, sales conditions, and pre-purchase details. We may not be able to answer information that has not been publicly released.

What should I send if connection fails?

Please include the product name, device, OS, browser, App version, displayed error, and steps already tried.

Can corporate or sales partnership inquiries be sent here?

Yes. Corporate customers, distributors, agency candidates, and technical partners can use the same email contact.